PhotoTune Terms and Conditions

Effective Date: April 7, 2024

We understand that situations change, and you may need to cancel your PicTune subscription. This policy outlines the process for canceling your subscription and requesting a refund.

Canceling Your Subscription

You are in control! You can cancel your PicTune subscription at any time. This will stop your subscription from automatically renewing at the end of your current billing period. Don't worry, you'll still have full access to PicTune until the end of that period, so you can get the most out of your remaining subscription time.

Obtaining a Refund

In general, refunds are not available for unused portions of your subscription term. However, we recognize that exceptions may occur depending on how you initially purchased your subscription:

• Apple App Store: If you purchased your PicTune subscription through the Apple App Store, you may be eligible for a refund within 48 hours before your next renewal date. To request a refund, visit Apple's problem reports page at https://support.apple.com/en-us/118223 and follow their instructions. Apple has its own refund policy, so be sure to familiarize yourself with it for a smooth refund experience.
• Google Play Store: For subscriptions purchased through the Google Play Store, you may be eligible for a full refund within 30 days of your initial purchase. To request a refund, follow the steps outlined within Google Play. If you encounter any difficulties, don't hesitate to contact Google Play support for assistance. Their support team is there to help!

Important Information Regarding Free Trials

If you take advantage of our free trial offer, be aware that it will automatically convert to a paid subscription at the conclusion of the trial period unless you cancel beforehand. To avoid any unwanted charges, be sure to cancel your subscription at least 48 hours before the free trial ends. This way, you can explore all that PicTune has to offer without any commitment.

How to Cancel Based on Your Device

The steps to cancel your subscription will vary slightly depending on the operating system of your device:

• Apple App Store:

  1. Launch the Settings app on your iPhone or iPad.
  2. Tap your name at the top of the screen.
  3. Select "Subscriptions" from the menu.
  4. Locate the PicTune subscription and tap on it.
  5. Confirm cancellation by tapping "Cancel Subscription."

• Google Play Store:

  1. Open the Google Play Store app on your Android device.
  2. Ensure you're signed in to the correct Google Account associated with your subscription.
  3. Tap the menu button (three horizontal lines) located in the top left corner.
  4. Select "Subscriptions" from the menu.
  5. Locate the PicTune subscription and tap on it.
  6. Confirm cancellation by tapping "Cancel Subscription."

Additional Considerations

• Keep in mind that subscription transfers between app stores (e.g., Apple to Google) are not possible. If you switch devices and want to continue using PicTune, you'll need to cancel your old subscription and set up a new one on your new device. Our friendly customer support team at truongthixim955@gmail.com can help you navigate this process if needed.
• In-app purchases for consumable items within PicTune are final and non-refundable. For example, if you purchase a specific filter pack, that purchase cannot be refunded.
• We reserve the right to modify or discontinue free trials at any time. However, we will always strive to provide clear and up-to-date information about our free trial offers.

We hope this policy information is helpful! If you have any questions or require further clarification regarding subscription cancellation or refund requests, please don't hesitate to contact our customer support team. We appreciate your understanding and continued use of PicTune.